Responsible Gambling Policy

We take responsible gambling seriously and are committed to helping players keep control of their play. Our aim is to provide clear guidance, easy-to-use account controls and prompt support so that gambling remains a form of controlled entertainment. If you ever feel your play is becoming a concern, we encourage you to use the tools below or contact support for assistance.

Player protection principles

We protect customers by promoting safer play, making controls readily available and responding quickly to requests for help. We respect privacy and treat all requests for account restrictions or reviews confidentially. Our team will work with you to find an appropriate solution while ensuring any necessary checks are handled professionally.

Activity-control tools

You can manage your account activity with built-in controls. These include setting limits on deposits, restricting play time and taking voluntary account breaks. Controls are applied immediately once confirmed and can be adjusted via your account settings or by contacting our support team.

How to use the controls

Log in to your account, go to Responsible Gambling or Account Settings and choose the tool you need. Confirm your selection and the limit will be applied. If you need help setting a limit or prefer assistance by phone or live chat, our support team can apply changes for you.

Deposit limits

Deposit limits let you cap how much you add to your account over a chosen period. You may set daily, weekly or monthly limits and reduce them at any time. In some cases increases may require a cooling-off period to prevent impulsive changes.

Loss limits

Loss limits help you manage overall spending by capping net losses across a set timeframe. They are intended to give you clear control over how much you are willing to risk and can be set or reduced at any time via your account tools.

Time limits and account breaks

Time limits and reality checks can remind you when you have been playing for a set period. You can also take an account break for a chosen number of days if you need time away. During a break you will not be able to log in or place bets.

Self-exclusion

If you need a longer-term solution you can self-exclude. Self-exclusion means your account is closed for the period you choose and access is blocked. We will confirm the exclusion in writing and will not encourage you to return before the period ends.

Recognising problem behaviour

Signs to watch for include chasing losses, borrowing to gamble, neglecting other responsibilities, and changes in sleep or mood linked to play. If you notice these signs in yourself or someone close to you, consider using our tools or seeking external support.

Keeping gambling under control

Practical steps include setting strict deposit and time limits, sticking to a budget, avoiding gambling when stressed or under the influence, and using reality checks. Talk openly with friends or family if you are worried and consider taking short breaks to reassess your activity.

Professional help and support organisations

If you need specialist support, organisations such as GamCare and BeGambleAware offer confidential advice and counselling in the UK. You can also contact local support services or your GP for further assistance. For help from our team, contact [email protected] and we will direct you to appropriate resources.