Contact Our Support Specialists
Our support team is ready to help with any questions, account-related issues, technical concerns or general feedback. If you need assistance with deposits, withdrawals, verification or game queries our advisers can assist promptly by live chat, email or phone. For account matters please have your registered details ready so we can respond quickly and securely. We aim to deal with most enquiries within the hours shown below.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7836 4921 |
| Working hours | Mon-Fri, 09:00-18:00 |
If you have a technical fault or an account query please contact support with your username and any recent transaction reference. For payments or privacy enquiries use the dedicated addresses shown. Affiliate partners should use the affiliate contact for campaign setup and reporting. We will aim to reply within the published working hours.
Email Support
Email is our preferred contact method for detailed queries, account issues or when you need to send documents. Please email [email protected] with a clear subject line, your full name and up-to-date contact details to avoid delays. Include screenshots or ID copies where relevant so we can resolve your request quickly.
Submit Your Inquiry
Response Time
Most support enquiries are answered within one business day. Our team aims to respond promptly via live chat, email and phone during working hours. Complex cases such as verification, payment investigations or account reviews can take longer while we gather information and liaise with partners. We will keep you updated at each stage and provide an estimated timeline when a matter requires extra time.
Feedback
We welcome your feedback, suggestions and ideas to improve the site. Please tell us about anything from promotions and payments to game selection and mobile usability. All submissions are reviewed carefully by our team and used to shape updates and improvements to the service and user experience. Your views help us prioritise changes, so please keep your comments coming.